We're here to help.
We're a brand-new shop, so we read every message ourselves. Have your order number to hand and tell us what's wrong — we'll get it fixed.
Fastest way to reach us
Already ordered? Reply to your order confirmation email — it carries your order number, so we can find your parcel straight away. Not ordered yet, or can't find the email? Use the form below.
- Trader:
- Boulos & Co.
Common questions
How does the grand-opening offer work?
Pick any two watches. At checkout the second one drops to free — the offer is applied automatically, so there's no code to remember.
Can I choose two different finishes?
Yes. Any two of the eight finishes can be combined; you're not tied to the same watch twice.
How long does delivery take?
Delivery is free and takes an estimated 5–9 days. You'll get a tracking link by email as soon as your watch ships.
How do I check where my order is?
Order updates go to the email you used at checkout. Reply to that email with your order number and we'll look into it.
Which watch should I pick?
Sovereign (rose gold, black strap) is our best seller. Aurel pairs rose gold with a white strap, and Emerald is the green one. Photos of every finish are in the collection.
Will it fit my wrist?
The case is 45 × 38 mm — bold rather than discreet. Every product page has a size guide with a simple paper-strip test.
It doesn't fit or I don't like it
You have 30 days from delivery to send it back — the full terms are on our Return Policy page.
Before you write
- Your order number (it's in your confirmation email).
- The finish you ordered — Sovereign, Shadow, Aurel, Volt, Arctic, Phantom, Inferno or Emerald.
- A photo if something arrived damaged; it saves a round of questions.
Not ordered yet?
Browse the eight finishes in the collection, read who we are on the About Us page, and see how returns work on our Return Policy page.